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Terms of Service

Last updated: March 2026

Overview

This website is operated by TotsCove. Throughout the site, the terms “we,” “us,” and “our” refer to TotsCove. By accessing or using our website and services, you agree to be bound by these Terms of Service.

If you do not agree with any part of these Terms, you should not use this website.

1. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Disrupt or interfere with the website’s operation

We reserve the right to restrict or terminate access if misuse is detected.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian.

3. Products & Services

  • Products may be available exclusively online and in limited quantities
  • We aim to display accurate product descriptions and images, but we do not guarantee complete accuracy
  • We reserve the right to modify or discontinue products at any time without notice

4. Orders & Billing

  • All orders are subject to acceptance and availability
  • We reserve the right to cancel or refuse orders due to:
    • Pricing errors
    • Suspected fraud
    • Stock limitations
  • You agree to provide accurate and up-to-date billing and account information

5. Pricing & Payments

  • Prices are subject to change without notice
  • Full payment must be received before order processing
  • We are not responsible for pricing inaccuracies but will correct them where identified

6. Shipping & Returns

Shipping, returns, refunds, and cancellations are governed by our policies available on the website.

7. Intellectual Property

All content on this website—including text, images, branding, and graphics—is the property of TotsCove or its licensors and is protected by applicable laws.

Unauthorized use, reproduction, or distribution is prohibited.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for:

  • Their content
  • Their policies
  • Any transactions made through them

9. User Submissions

By submitting feedback, comments, or suggestions, you agree that we may use them without restriction.

You must not submit unlawful, misleading, or harmful content.

10. Personal Information

Your submission of personal data is governed by our Privacy Policy.

11. Errors & Inaccuracies

We may occasionally have errors related to:

  • Product descriptions
  • Pricing
  • Availability

We reserve the right to correct these without prior notice.

12. Prohibited Uses

You may not use the website for:

  • Illegal activities
  • Fraud or misleading behavior
  • Uploading viruses or harmful code
  • Harassment, abuse, or discrimination
  • Violating intellectual property rights

13. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind unless stated otherwise.

14. Limitation of Liability

To the fullest extent permitted by law, TotsCove is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products.

15. Indemnification

You agree to indemnify and hold TotsCove harmless from any claims resulting from:

  • Your breach of these Terms
  • Your violation of laws or third-party rights

16. Termination

We may suspend or terminate your access to the website at any time if these Terms are violated.

17. Governing Law

These Terms are governed by the laws of New Zealand.

18. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website means you accept any changes.

19. Contact Information

If you have any questions about these Terms, please contact us:

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 05:00 PM
  • Time Zone: New Zealand Standard Time (NZST)

🕒 Response Time: We respond within one business day.