Contact

We’re here to assist you with order support, shipping inquiries, returns, product questions, and general customer care. Our team is committed to providing clear and helpful support for every customer.

Website Information

Website Name: TotsCove
Address: Unit A, 26 Hobson Street, Auckland 1010, New Zealand
Email: hello@totscove.com
Phone: +64 20 4011 6407

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM
Time Zone: New Zealand Standard Time (NZST)

Response Time: We respond within one business day.

Before Contacting Us

To help us resolve your request quickly, please include the following details in your message:

• Full name
• Order number
• Email address used for the order
• Brief description of the issue
• Photos (if your request involves a damaged, defective, or incorrect item)

Helpful Links

• Frequently Asked Questions (FAQ)
• Shipping Policy
• Refund & Returns Policy
• Track My Order
• About Us
• Terms of Service

Need Quick Help?

For faster answers, we recommend checking our FAQ page first, where many common questions about orders, shipping, and returns are already answered.

Last Updated

March 2026