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Privacy Policy

Last Updated: March 10, 2026

At TotsCove, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

1.1 Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify and payment providers)

1.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited
  • Time spent on the site
  • Referral URLs

This data helps us improve your shopping experience.

1.3 Marketing Information

With your consent, we may collect your email or phone number for:

  • Promotions
  • Product updates
  • Exclusive offers

You can opt out at any time.

2. How We Use Your Information

We use your information to:

  • Process and ship your order
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and services
  • Send marketing emails or texts (only if you opt in)
  • Prevent fraud and maintain security

3. Consent

3.1 How You Give Consent

You provide consent when you:

  • Complete a purchase
  • Enter your details for shipping or customer service
  • Opt in to our newsletter or SMS alerts

3.2 Withdraw Consent

You may withdraw your consent at any time by contacting us at:
hello@totscove.com

4. Disclosure of Information

We may disclose your personal information if:

  • Required by law
  • Necessary to comply with legal processes
  • You violate our Terms of Service

5. Shopify (Our Platform)

TotsCove is hosted on Shopify Inc. They provide the eCommerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and general applications. They store your data on secure servers behind firewalls.

All direct payment gateways adhere to PCI-DSS standards, ensuring secure handling of payment information.

For more details, please review:

  • Shopify Privacy Policy
  • Shopify Terms of Service

6. Third-Party Services

We use trusted third-party service providers for:

  • Payments
  • Marketing
  • Analytics
  • Order fulfillment

These providers:

  • Only access your data as necessary to perform their services
  • Are obligated to protect your information
  • May operate in different jurisdictions with varying data protection laws

Once you leave our website or are redirected to a third-party website, this Privacy Policy no longer applies.

7. Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Our measures include:

  • SSL encryption
  • Secure data storage (including AES-256 encryption where applicable)
  • PCI-DSS compliant payment processing

While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

8. Cookies

We use cookies and similar technologies to enhance your experience, including:

  • Remembering your shopping cart
  • Understanding user behavior
  • Keeping you logged in

You can choose to disable cookies through your browser settings.

9. Age of Consent

By using this site, you confirm that:

  • You are at least the age of majority in your state or country, or
  • You have given consent for any minor dependents to use this site

10. Your Privacy Rights

Depending on your location, you may have rights under applicable data protection laws, including:

  • The right to access your personal data
  • The right to request correction or deletion
  • The right to opt out of marketing communications
  • The right to request that we "do not sell or share your personal information."

To exercise your rights, please visit our “Do Not Sell My Personal Information” page or contact us at hello@totscove.com.

11. Do Not Sell My Personal Information

TotsCove does not sell personal information in the traditional sense. However, some data sharing (such as with advertising partners) may be considered a “sale” under certain laws like the California Consumer Privacy Act (CCPA).

You have the right to opt out of such data sharing.

To submit a request, please visit our “Do Not Sell My Personal Information” page or contact us directly.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised “Last Updated” date.

13. Website Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

    Customer Service Opening Hours:

    • Monday to Friday: 09:00 AM – 05:00 PM
    • Time Zone: New Zealand Standard Time (NZST)

    🕒 Response Time: We respond within one business day.