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Privacy Policy

Last updated: 2 February 2025

At TotsCove, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

1.1 Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify and payment providers)

1.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type & device information
  • Pages you visited
  • Time spent on the site
  • Referral URLs

This data helps us improve your shopping experience.

1.3 Marketing Information

With your consent, we may collect your email or phone number for:

  • Promotions
  • Product updates
  • Exclusive offers

You can opt out at any time.

2. How We Use Your Information

We use your information to:

  • Process and ship your order
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our website and services
  • Send marketing emails or texts (only if you opt in)
  • Prevent fraud and maintain security

3. Consent

3.1 How You Give Consent

You provide consent when you:

  • Complete a purchase
  • Enter your details for shipping or customer service
  • Opt in to our newsletter or SMS alerts

3.2 Withdraw Consent

You may withdraw consent anytime by contacting us at:
📧 hello@totscove.com

4. Disclosure of Information

We may disclose your information if required by law or if you violate our Terms of Service.

5. Shopify (Our Platform)

TotsCove is hosted on Shopify. They store your data securely behind firewalls and manage your payment information using PCI-DSS standards.

For more details, visit:

  • Shopify Privacy Policy
  • Shopify Terms of Service

6. Third-Party Services

We use trusted third-party providers for payments, marketing, analytics, and fulfillment.

These providers:

  • Only access your data when needed to perform their services
  • Have their own privacy policies
  • May be located in other jurisdictions with different laws

Once you leave our website or are redirected to another site, our Privacy Policy no longer applies.

7. Security

We use security measures such as:

  • SSL encryption
  • AES-256 data storage
  • PCI-DSS compliant payment gateways

While no method is 100% secure, we follow strict industry standards.

8. Cookies

We use cookies to improve your shopping experience. These help with:

  • Remembering your cart
  • Tracking anonymous usage data
  • Keeping you logged in

You can disable cookies in your browser settings.

9. Age of Consent

By using our site, you confirm that you are at least the age of majority in your location or have permission from a guardian.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Information

For questions about this policy or your personal data, please contact us:

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 05:00 PM
  • Time Zone: GMT+13:00 (Auckland)

🕒 Response Time: We respond within one business day.