Refund & Returns Policy

Our return policy allows you to initiate a return within 14 days of receiving your order.

At TotsCove, your satisfaction is important to us. While we hope every order meets your expectations, we understand that issues can sometimes arise. Below is a summary of how returns are handled:

To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.

All returns must be accompanied by the original receipt or proof of purchase.

How to Initiate a Return:

To start a return, CLICK HERE and follow the steps.

Change of Mind

If you’ve had a change of mind, you’re welcome to request a return within 14 days of receiving your order.

• Once approved, we’ll issue a store credit in the form of a gift card, which you can use towards any future purchase.

Exchanges

• If you prefer an exchange, you can use your store credit to select a different item from our store.

Refunds

Refunds are only available for products that arrive faulty or defective. 

• If you receive a defective product, please initiate a return request as soon as possible. Once the issue is confirmed, a full refund will be processed to your original form of payment.

• This policy covers the item itself, not any wear or damage to the packaging.

Shipping:

You are responsible for covering the cost of return shipping. Please note that shipping fees are non-refundable. 

Dispute/Chargeback Policy

At TotsCove, delivering an exceptional shopping experience is our top priority. We are committed to providing quality products and ensuring each order reaches our customers as expected.

We understand that delivery delays can be frustrating. While they’re rare, they may occur due to factors beyond our control. If that happens, we kindly ask for your patience and cooperation while we work to resolve the issue.

If your order appears delayed, we ask that you reach out to our support team before taking any further action. We’re here to help, and in situations where a package is significantly overdue, we’re happy to offer either a refund or an alternative resolution to make things right.

Please avoid initiating a chargeback through your bank due to delivery delays.

Once a chargeback is opened, the case enters a formal dispute process which may take several weeks or even months to conclude. During this time:

• The case becomes locked, and we are unable to issue a refund or take any further steps until the process is completed.

• Your bank and payment provider will go through multiple review stages before issuing a final decision.

Filing a chargeback often slows down resolution. Communicating with us directly allows us to assist you faster and more effectively.

Thank you for your trust in TotsCove. We’re always here to support you and ensure your experience with us is smooth and positive.

Lost or Stolen Orders